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Responsible Gaming Policy

Responsible Gaming Policy

Our Commitment

We are committed to creating a safe and enjoyable gaming environment. This policy outlines the tools, resources, and practices we employ to help you play responsibly and minimize the risk of gambling-related harm.

Stay in Control

Gambling is intended to be a fun leisure activity—not a way to earn income. If you’re concerned about your gambling behavior, consider the following questions and take the self-assessment available at Gamblers Anonymous 20 Questions:

  1. Do you feel the need to cut down on gambling?
  2. Have others criticized your gambling?
  3. Do you feel guilty about gambling?
  4. Have you ever regretted gambling?
  5. Do you use gambling to recover from losses or emotional distress?

How to interpret the results:

  • 0 “Yes” Answers: Low risk.
  • 1 “Yes” Answer: Moderate risk – consider further evaluation.
  • 2 or more “Yes” Answers: High risk – seek professional help.

Self-Exclusion Options

If you feel that you need to take a break from gambling, you may opt for self-exclusion. This blocks your access to your account and all gambling services during the selected timeframe.

Available Periods:

  • 1 Year
  • 3 Years
  • 5 Years
  • 10 Years
  • Lifetime (permanent exclusion)

How to Activate

You can activate self-exclusion through the Responsible Gaming section in your account settings or by contacting [email protected]. Once active, your account will be locked for the entire period. Promotional materials will also be paused.

Important: Self-exclusion cannot be revoked before the selected period ends. Lifetime exclusions are permanent.

Cooling-Off Period

A cooling-off period gives you time to reflect and regain control. During this time, your account access is limited and gambling is disabled.

Available Durations:

  • 24 Hours
  • 7 Days
  • 1 Month
  • 3 Months

Activate this option via your account settings. The process is automated and immediate. Early termination of the cooling-off period is not allowed.

Support and Treatment

If you’re struggling with gambling addiction, consider reaching out to the following professional services:

  • GambleAware – Education, support, and treatment services.
  • GamCare – Helpline: 0845 6000 133 and support for UK and international users.
  • Gamblers Anonymous – Peer support and 12-step recovery program.
  • Gambling Therapy – Global support and counseling services.

Underage Gambling Prevention

Gambling services are strictly for users above the legal age. Accounts may be suspended until age verification is provided. If underage gambling is confirmed, winnings will be forfeited and authorities may be notified.

Preventive Measures:

  • Mandatory age verification at registration.
  • All marketing is targeted only to users of legal age.
  • We advise using filtering tools such as:
    • Net Nanny
    • CyberPatrol
    • GamBlock

Accounts of underage users will be closed and deposits returned. Winnings will be forfeited.

Tips for Responsible Gambling

  • Set deposit limits before you start playing.
  • Never chase your losses.
  • Stick to a time limit for each gambling session.
  • Avoid gambling when under emotional or chemical influence.
  • Take breaks and monitor your focus.
  • Use only one account for better financial tracking.

Contact Us

If you need assistance or want to learn more about responsible gaming, contact us anytime at [email protected]. Your privacy is fully respected, and we will never share your information without your consent.